Severity Matrix Builder

v1.0.0

Define severity levels for a team — customer impact, response time, escalation path.

Severity levels (comma-sep, high→low)

Impact definitions (pipe-sep)

Response times (pipe-sep)

Escalation chain (pipe-sep)

Severity Matrix

# Severity Matrix

| Severity | Customer Impact | Response Time | Escalation |
|---|---|---|---|
| SEV0 | Complete outage | 5 min | CTO+VP |
| SEV1 | Significant degradation | 15 min | Engineering Lead |
| SEV2 | Partial degradation | 30 min | Senior Engineer |
| SEV3 | Minor impact | 2 hours | Engineer |
| SEV4 | Cosmetic issue | Next business day | Backlog |

## Policies

- **SEV0**: War room immediately. All hands. Executive notification.
- **SEV1**: Incident commander assigned. Status page update within 10 min.
- **SEV4**: Track in Jira/Linear. No on-call page.